At Royal Organics CBD, we strive to maintain the highest editorial standards and provide accurate and reliable content to our readers. We value your feedback and take any concerns regarding our editorial content seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving complaints related to our published articles or content.
Submitting a Complaint:
If you have a complaint about any of our editorial content, we encourage you to contact us as soon as possible. To submit a complaint, please follow these steps:
- Clearly state the nature of your complaint: Provide a detailed explanation of the specific article or content in question and the nature of your complaint. Be as specific as possible in identifying the issue.
- Include relevant information: Provide any supporting evidence, such as specific quotes, references, or sources, that support your complaint. This information will assist us in investigating the matter thoroughly.
- Contact information: Include your full name, email address, and any additional contact details to facilitate communication regarding your complaint.
Please submit your complaint via email to [insert contact email address]. We aim to acknowledge receipt of your complaint within [specify timeframe] and will provide you with a response within a reasonable timeframe.
Complaint Handling Process:
Once we receive your complaint, we will handle it in the following manner:
- Assessment and Investigation: Our editorial team will thoroughly assess your complaint and investigate the issue raised. We will review the relevant article or content, evaluate the accuracy of the information, and assess whether there has been a breach of our editorial standards.
- Response and Resolution: We will respond to your complaint in writing, providing a detailed explanation of our findings and the actions, if any, we intend to take. If your complaint is deemed valid, we will take appropriate measures to address the issue, such as issuing a correction, clarification, or an apology where necessary.
- Follow-up: After resolving your complaint, we may follow up with you to ensure that the matter has been resolved to your satisfaction. We value your feedback and strive to continually improve our editorial practices.
We treat all complaints with strict confidentiality. We will not disclose any personal information or details of your complaint to any third parties without your consent, unless required by law or where necessary to investigate and resolve the complaint.
If you are dissatisfied with our response to your complaint, you may request a review or appeal. Please provide us with additional information or evidence to support your appeal. Our management team will review the appeal and respond to you in a timely manner, providing a final resolution to the matter.
If you have any questions or concerns regarding this Editorial Complaints Policy or wish to submit a complaint, please contact us at [email protected].
At Royal Organics CBD, we value your trust and are committed to upholding the highest standards of journalistic integrity. We appreciate your feedback and engagement in helping us maintain the quality and accuracy of our content.
Last Updated: 31-7-2023